Effective Date: August 11, 2026
We want you to be delighted with your Angelic Dreamz purchase. Please read this policy carefully before placing your order, as different product types carry different return and exchange terms.
PRINTIFY CONNECT – CUSTOM AND PRINT-ON-DEMAND ITEMS
Many of our products – including cards, totes, apparel, and home goods – are custom-made and fulfilled through our print-on-demand partners. Because these items are produced specifically for you at the time of order, we cannot accept returns or exchanges for buyer’s remorse, incorrect sizing, or change of mind. Please review all product descriptions, sizing charts, and images carefully before purchasing.
For print-on-demand items, we use Printify Connect. After your order is delivered, you will receive an automated post-delivery email inviting you to rate your order. This email and the review page are unbranded and will show our store name, not Printify.
If there is an issue with your print-on-demand item – such as a manufacturing defect, print error, or fulfillment mistake – you can report it directly through the Printify Connect system to request a free reprint or refund. Printify’s support team will evaluate your request. A reprint is the preferred resolution unless you specifically request a refund.
Please note: Printify’s support team does not communicate directly with customers. We will be notified of the outcome of your request, and we will contact you to confirm the resolution.
Printify Connect only applies to items fulfilled by Printify. If your order contains both print-on-demand and physical inventory items, issues with each must be handled separately according to the correct policy below.
PHYSICAL INVENTORY RETURNS
For our curated physical inventory items – including handbags, brooches, jewelry, and other non-custom goods – we accept returns within 14 days of delivery provided the item is in its original, unused condition with all original tags and packaging intact.
A 25% restocking fee will apply to all returned physical inventory items. We will issue a store credit or exchange for the remaining balance. We do not issue cash refunds.
To initiate a return of a physical inventory item, please contact us directly at angelicdreamz@me.com to receive a return authorization and shipping instructions. Unauthorized returns will not be accepted.
DEFECTIVE PHYSICAL ITEMS
We will gladly accept the return of physical inventory products that are defective due to defects in manufacturing and/or workmanship within 5 days of the delivery date. Fulfillment mistakes that we make resulting in the shipment of an incorrect product to you will also be accepted for return within 5 days of the delivery date. We will replace the item or issue a store credit for the full purchase amount.
SHIPPING DAMAGE AND LOST PACKAGES
Please inspect all packages immediately upon arrival. If your item arrives damaged due to shipping or handling, you must contact us within 48 hours of delivery with photographs of the damaged item and packaging. For print-on-demand items, please report shipping damage through the Printify Connect post-delivery email. For physical inventory items, contact us directly at angelicdreamz@me.com.
We will file a claim with the carrier on your behalf when necessary and work to replace the item or issue a store credit.
If your tracking information shows that your package was delivered but you did not receive it, please contact us within 5 days. We are not responsible for packages lost or stolen after confirmed delivery to the address provided at checkout.
EXCHANGES
We do not offer direct exchanges. If you wish to exchange a physical inventory item for a different size, color, or product, please return the original item for store credit per the terms above and place a new order for the desired item.
NON-RETURNABLE ITEMS
The following items are not eligible for return or store credit:
REFUND METHOD
We do not issue refunds to original payment methods for physical inventory returns. All approved physical inventory returns will be issued as store credit to your Angelic Dreamz account, valid for 12 months from the date of issue. Store credit may be used toward any future purchase on our website.
Print-on-demand reprints or refunds are handled directly through Printify Connect and will be processed according to their resolution.
RETURN SHIPPING
Customers are responsible for return shipping costs for physical inventory items unless the item is defective or we shipped the incorrect product. We recommend using a trackable shipping method and purchasing shipping insurance, as we cannot be responsible for returns lost in transit.
For print-on-demand items, Printify will handle any necessary reshipment at no cost to you if a reprint is approved.
PROCESSING TIME
Physical inventory returns are typically processed within 5-7 business days of receipt. You will receive an email confirmation when your store credit has been issued.
Print-on-demand resolutions through Printify Connect are handled by Printify’s support team. We will notify you as soon as we receive the outcome from their team.
CANCELLATIONS
Orders for custom and print-on-demand items enter production immediately and cannot be cancelled once placed. Orders for physical inventory items may be cancelled within 2 hours of placement if they have not yet been prepared for shipment.
CONTACT US
If you have any questions about this Refund Policy or need to initiate a return, please contact us at:
Angelic Dreamz LLC
6321 W. Dempster #244
Morton Grove, IL 60053
Email: angelicdreamz@me.com
support@angelicdreamz.com
(805) 635-4999
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